Care Management App
Simplify complex care, one tap at a time.
Post-discharge challenge
Families feel isolated and overwhelmed managing their child’s complex care needs. Parents of children with LVADs face a daunting transition from hospital to home care, armed only with a 300-page paper manual and 120 days of training.
Caregivers need supports.
To understand the caregivers (the parents) difficulties, I conducted semi-structured interviews with 3 pediatric cardiac clinicians, accompanied 2 families on their day-to-day care processes, and held contextual interviews with 4 caregivers in their home settings.
Through the research, I gather insights into 3 categories.
Daily care
- No immediate support when uncertain about procedures
- Difficult to find information in extensive documentation
- Caregivers express constant fear of making mistakes
- Burden of remembering numerous rules for daily activities
Data management
- Paper-based recording with no digital solution
- Doctors can only view data during monthly visits
- Parents forced to memorize normal biodata ranges
- No real-time monitoring for caregivers or medical staff
- Difficult to identify concerning patterns over time
Communication
- Difficulty remembering troubleshooting procedures during alerts
- High stress situations impair memory recall of training
- Limited to verbal descriptions when calling emergency line
User Persona
Sarah Smith
25 y | Mother of Alex(2) | Full-time account | First-time parent
“I am terrified of making a mistake with Alex’s heart pump. I have to be both mom and nurse. “
Goal
- Feel confident handling emergencies
- Provide safe, effective care for Alex at home
- Give Alex as normal childhood as possible
Frustration
- Constant anxiety about making mistakes
- Difficult to find specific information quickly
- Difficult to interpret the data by paper-based tracking
Support families through daily care.
I designed a mobile app that simplifies medical care by turning protocols into daily routines. Parents can track treatments through guided checklists, monitor trends through easy data logging, and quickly access emergency protocols.
